FAQ – Page 2 – A Plus Print Shop

What is a proof and why do I need one?

It is necessary that we need to send a proof to you and get it confirmed before printing. Because there may be mistakes in the artwork, or you may have any updated information. So it is your responsibility to make sure the artwork is good to proceed.

April 9, 2018

written by rex

Filed Under FAQ, Questions About your Order

How can I get my products?

1. Pick up from our two branches in Auckland 2. Deliver to you everywhere within New Zealand. (Shipping cost based on destination) 3. If the product is oversize, please contact our sale representatives to organist your delivery.

April 9, 2018

written by rex

Filed Under FAQ, Questions About your Order

I have the file, but I wish to make a little simple change, can you help me?

Yes, we can. But even a small change on the artwork, there is a surcharge regarding the change. Please contact our sale representatives about the quote.

April 9, 2018

written by rex

Filed Under FAQ, Questions About your Order

Can you help me to design the file?

Yes, we do have experienced designers to help with setting up your artworks. The design cost is $60+GST per hour.

April 9, 2018

written by rex

Filed Under FAQ, Questions About your Order

What is your turnaround time?

Turnaround time is approximately two working days for most of our products. T&C

April 9, 2018

written by rex

Filed Under FAQ, Questions About your Order

How can I pay for my order?

Online Order: Direct Bank Transfer, Paypal and Credit Card Branch Direct Order: Cash, Eftpos, Credit Card or Direct Bank Transfer

April 9, 2018

written by rex

Filed Under FAQ, Questions About Creating an Order

What if I need my order urgently?

Please contact our sale representatives regarding urgent orders before you place your order. However, it has urgent charge required.

April 9, 2018

written by rex

Filed Under FAQ, Questions About Creating an Order

What is the standard size (mm)?

April 9, 2018

written by rex

Filed Under FAQ, Questions About Creating an Order

Where should I send my file to?

1. Online order: upload your file with your order 2. Email to us: [email protected] or [email protected] 3. Wetransfer : if you have any file exceeding 25mb, please use wetransfer.com to send the file to us. 4. Bring the USB with your file to our Branch in Auckland (East Tamaki or Onehunga)

April 9, 2018

written by rex

Filed Under FAQ, Questions About Creating an Order

Categories: FAQ