What can I do, if the product is broken under warranty period?
Do not hesitate to contact our sales representatives. The best way is flipping us an email with a photo regarding the damage. Our sales representatives will help you to solve it out.
Categories: Questions About your Order
Can I reorder a job I previously submitted?
Yes, we have database for all our loyal customers. Please send us an email regarding the reorder.
Do you have the installation service?
Sorry, we do not provide installation service at the moment.
Do you have on-site service?
Sorry, we do not provide on-site service at the moment.
What do I do if I want to cancel my order?
Please check our T&C from: https://eshop.aplusprint.co.nz/terms-conditions/
Why does the color look different when it is printed?
It is normal that the printout looks different on the screen. Because monitors use the RGB (red, green, blue) color model, while printers use the CMYK (cyan, magenta, yellow, black) color model. If you are concern about the color or specified color, please provide the pantone color (if you have) or send us a sample, so that we can help you to match with you ideal printout.
What is a proof and why do I need one?
It is necessary that we need to send a proof to you and get it confirmed before printing. Because there may be mistakes in the artwork, or you may have any updated information. So it is your responsibility to make sure the artwork is good to proceed.
How can I get my products?
1. Pick up from our two branches in Auckland
2. Deliver to you everywhere within New Zealand. (Shipping cost based on destination)
3. If the product is oversize, please contact our sale representatives to organist your delivery.
I have the file, but I wish to make a little simple change, can you help me?
Yes, we can. But even a small change on the artwork, there is a surcharge regarding the change. Please contact our sale representatives about the quote.